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Terms of Service

UNDERGROUND SHOP™ — Terms of Service


1. Acceptance of Terms

By accessing, browsing, or purchasing any product from UNDERGROUND SHOP™ (“we,” “us,” “our”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.

All materials, products, and services are provided for informational and entertainment purposes only and are offered “as-is.” Nothing on this site constitutes legal advice.


2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement to use this site or purchase any products.


3. Digital Products & Services

UNDERGROUND SHOP™ offers digital goods, which may include (but are not limited to):

  • Software tools and utilities
  • Automation tools
  • Configuration files
  • Digital licenses or keys
  • Downloadable content related to supported platforms or games

Product descriptions, images, and feature lists are illustrative and may change at any time. Compatibility, availability, and functionality are not guaranteed and may vary due to third-party updates or platform changes.

Some products may require third-party software, accounts, or services. You are solely responsible for meeting those requirements.


4. Orders & Digital Delivery

  • All orders are subject to approval and verification.
  • We reserve the right to refuse, limit, or cancel any order at our discretion, including for suspected fraud or policy violations.
  • Delivery is digital only. Once payment is confirmed, you will receive access via download link, license key, or instructions through the website, email, or Discord.
  • It is your responsibility to provide accurate contact information. We are not responsible for delivery issues caused by incorrect or incomplete details.
  • We strongly recommend backing up all downloaded files. We do not guarantee permanent hosting.

5. Pricing, Taxes & Promotions

Prices may change at any time without notice. Any applicable taxes or fees may be added at checkout.

Discount codes and promotions:

  • Are time-limited
  • Non-transferable
  • Cannot be retroactively applied

6. Refund Policy

Because all products are digital and delivered instantly, all sales are final once delivery is completed, except in rare cases where:

  • A license key is invalid or incorrectly issued
  • The purchased product cannot be delivered
  • A reproducible, critical defect prevents the product from functioning entirely

Any refund, replacement, repair, or credit decision is made at our sole discretion.

You must contact support within 48 hours of delivery and provide proof of purchase along with sufficient evidence of the issue.


Support Requirement Before Refund Eligibility

Customers must contact official support and allow reasonable troubleshooting attempts before:

  • Leaving negative feedback
  • Opening payment disputes
  • Initiating chargebacks
  • Filing platform complaints

Failure to seek support prior to public complaints, reviews, disputes, or chargebacks may result in forfeiture of refund eligibility.

Abusive, threatening, harassing, or inappropriate behavior toward staff may result in denial of refund requests at our sole discretion.


Refunds Will NOT Be Provided For (Including but Not Limited To):

  • Incompatibility with your system, hardware, or software
  • Failure to follow instructions or support guidance
  • Personal dissatisfaction or change of mind
  • Temporary outages, downtime, maintenance, or third-party disruptions
  • Bans, suspensions, penalties, or enforcement actions imposed by games, platforms, or anti-cheat systems
  • Misuse, modification, tampering, key sharing, or HWID violations
  • Expired licenses or lost credentials
  • User error or improper setup
  • Attempted exploitation of refund policies

A delivered license key is considered fulfilled, even if third-party software, loaders, or platforms change, update, restrict access, or become unavailable after delivery.


7. License & Ownership

Upon purchase, you receive a personal, non-exclusive, non-transferable, revocable license to use the digital product for lawful personal purposes only.

You may NOT:

  • Resell, share, redistribute, sublicense, or publish the product
  • Share license keys or access credentials
  • Reverse engineer, modify, or bypass security systems

All intellectual property rights remain with UNDERGROUND SHOP™ or its licensors.


8. Acceptable Use

You agree to comply with all applicable laws, platform rules, publisher EULAs, and third-party terms.

Prohibited activities include:

  • Circumventing security or licensing protections
  • Intellectual-property infringement
  • Fraud, harassment, or abusive conduct
  • Activities that harm platforms, publishers, or other users

⚠️ Important: Some platforms prohibit certain modifications or automation. You are solely responsible for understanding and complying with all rules applicable to your accounts. We are not responsible for bans, suspensions, or enforcement actions taken by third parties.


9. Third-Party Services

Our site may link to or rely on third-party services (e.g., payment processors, Discord). These services operate under their own terms and privacy policies. We are not responsible for third-party services or their actions.


10. Disclaimers

ALL PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT

We do not guarantee uninterrupted, error-free, or risk-free operation.


11. Limitation of Liability

To the maximum extent permitted by law, UNDERGROUND SHOP™ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.

Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.


12. Fraud, Chargebacks & Disputes

Unauthorized transactions, payment disputes, or chargebacks may result in:

  • Immediate license revocation
  • Account termination
  • Permanent purchase bans

We reserve the right to submit proof of delivery and usage logs to payment processors.


13. Suspension & Termination

We may suspend or terminate access to any product, service, or license at any time for violations of these Terms, suspected fraud, abuse, or legal compliance.


14. Intellectual Property & DMCA Notices

If you believe content on this site infringes your copyright, submit a detailed notice including proof of ownership and relevant links via our contact page. We will review and respond in accordance with applicable law.


15. Governing Law & Disputes

These Terms are governed by the laws of our place of establishment, without regard to conflict-of-law principles. You agree to attempt informal resolution by contacting us before pursuing legal action.


16. Changes to These Terms

We may update these Terms at any time. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.


17. Contact

Questions about these Terms?
Contact us via the support channels or email listed on our website.

Notifications produits Underground Shop